To make phone calls you need to pay for line rental, so it makes sense to have your line rental with Key Account Management as well as your calls so all your phone charges are on one convenient bill.
It's really easy to set up as we arrange everything for you with your current supplier. You keep the same phone line and number, so there is no need for an engineer to visit and the transfer is completely seamless.
You can choose additional features to be added to your line rental such as Call Divert or Three Way Calling.
Key Account Management will be your one point of contact for your phone service for any queries about your bill, faults or changes to features on your line rental. Simply call our Helpdesk.
Directives from OFCOM have created complete parity with BT Retail whereby we have equal access to scheduling and the implementation of your lines through BT wholesale.
We will have full access to this resource and be able to offer you a better service having access to all the same line provisioning, fault monitoring and maintenance systems that BT Retail currently has access to, besides full information on all your lines and circuits.
We will be able to take over the provision and management of your lines and provide you with not only an equivalent service but one with the following advantages:
- Potential cost savings including the removal of any unnecessary line plant/ select services which BT has accumulated on your account over the years.
- Single point of contact for all your telephony requirements and merging the calls, line rentals etc onto a single bill if required.
- Visibility of what line plant is available within the premises, down to how many pairs are available within the local distribution point.
- Identify stop lines which could very quickly be reconnected.
- Access to the engineers appointment diary, so we arrange the time to suit you.
- Instant access to available telephone numbers that can be reserved immediately.
- Instantly carry out a line test, log a fault and implement or modify a temporary call divert if required.